White-Glove Reputation Management
Be Everywhere Your Patients Are
Online profiles are difficult to update, and change without your knowledge. In many cases, it’s not your fault. Our listing connector puts you in control of your data across 70+ review sites to ensure a seamless patient experience.
Patients Google you by name, specialty, city, neighborhood, etc. There are dozens of ways they search, and dozens of sites they can find you on. EMPATHIQ optimizes profiles across all review sites for increased SEO visibility.
Duplicate profiles of your practice can appear across the web. This will cost you money, time, and search engine rankings. Our technology finds and suppresses duplicates so patients see accurate, up-to-date information.
Engage Your Patients Through Reviews.
Improve Your Positive Ratings Online
Showcase Your Credentials.
Showcase crucial information about your physicians and facilities when patients search. Highlight important information like your office name, accepted insurance, physician education, training, and certifications
Your Reviews Are Your Reputation
94% of patients would consider one similarly qualified doctor over another due to more positive reviews.
47% of patients would go out-of-network for a doctor who has similar qualifications to an in-network doctor, but has more favorable reviews
In today’s online world, Your Reviews Are Your Reputation.
Review Report Card
A simple Review Report Card helps you track and understand the performance of your reviews across 70+ sites.
A single review on Yelp or Google can affect your annual income by as much as 10%. See where patients are leaving reviews, and learn which sites need your attention.
New Review Alerts
Your ratings can change daily as people write new reviews. Manage your reviews in real-time with New Review Alerts.
Millenia monitors and notifies you when any new review is detected on one of your 70+ review sites.
Personalized Review Invites
Collect Patient Reviews Via Text or Email
Personalized Review Link
Get a personalized Review Link that can be given to any patient. Our Review Link technology determines which review site is most important for you and your practice. When used, patients are sent directly to the most important review site, no unnecessary steps or complicated procedures.
Patient ratings and reviews impact search engines and affect how other patients make decisions about your doctors and facilities everyday. Your patients are your most important source of feedback.
If you don’t pay attention to this important source of patient feedback, you could be missing opportunities to provide a better patient experience and leaving revenue on the table.
Review Patient Feedback
Pre-Screen Your Patient’s Reviews
Our pre-screening workflow filters negative feedback privately without risking it’s damaging effect on the web. We ask a simple rating question to predict a positive or negative review; 3 stars or less are pre-screened and delivered to you privately. 4 and 5 stars are sent to public review sites. Easy!
Negative Feedback Sent Internally
No one wants negative reviews to be displayed online.
Get internal-feedback directly to your office instead!
HIPAA Compliant Response Team
HIPAA Compliant Review Responses Done For You
Dispute Resolution For Negative Reviews
Healthcare providers that respond to reviews receive 25% more review-rankings than healthcare providers that don’t. However, if responses to reviews are not HIPAA compliant, your business can be liable to severe fines.
When it comes to removing unwanted, and unwarranted negative reviews, you want to navigate the situation using a proven step-by-step process. When reviews can’t be removed, we provide alternative strategies so you won’t compromise your business.
HIPAA Compliant Response Team
Responding to every review is essential, whether it is positive or negative. Our HIPAA Compliant Trained PR copywriters will help you write HIPAA compliant responses that tactfully neutralize negative reviews, or expresses gratitude for positive reviews. Yet another task off your to-do list.
Attract More Patients. Spend Less Time Working.
Patients Are Searching Online
Three out of four patients are searching for providers (not physical locations) online, and only 17% of patients consult a health system website before making an appointment.
The best way to acquire patients is to ensure your provider data outside of your website is consistent with what’s on your website.
Millenia Monitors Your Profiles Online
Millenia offers unmatched distribution of your doctor profiles and facility listings across Google, Yelp, Vitals, Wellness.com, and more than 100 major multi-category sites.
Fix the data that appears to patients and make it easier for them to find providers.
Create More Clarity. Eliminate Duplicate Listings.
Duplicate profiles of your practice can appear across the web. This will cost you money, time, and search engine rankings. Millenia finds and suppresses duplicates so patients see accurate, up-to-date information.
Millenia integrates with leading brands and monitors over 1.9 million locations online. Get found on top medical directories, 70+ sites including Google, Facebook, Yelp, and other third-party apps, maps, and social networks. Enjoy 2.7X more views, get better search results, and keep your information accurate and up to date.
Best-in-Class Brand Manager
A single source of truth for the public facts about your business.
Your centralized hub to manage all the facts consumers seek about your people, places, and products — from locations, holiday hours, and in-store promotions to parking entrances and professional credentials.
You are in control with Millenia.